Manage the cause, not the result.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

Sometimes, when I'm alone, I take the pearl from where it lives in my pocket and try to remember the boy with the bread

I wish I had been more interested or learned sooner, but I didn’t, and now I must face the consequences.

The great pleasure of a dog is that you may make a fool of yourself with him and not only will he not scold you but he will make a fool of himself too.

I think it's great to dress up and play on all the girly features.

I feel lucky to be in whatever I'm in. I feel lucky to be working.

Reforms are slow, but they never go backward.

[Gordon Ramsay] knows about being bullied, because look at the size of him.

I think a lot of actors take on fun roles and then they're lazy or flippant with them. I just can't do that.

I am not a fate worse than death, dammit!

Everyone wants the rich to pay more in taxes.