Management by results - like driving a car by looking in rear view mirror.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.

I'm collector of stuff that people make with their brain. I keep them in little jars and I take them out and play with them sometimes too. The stuff, not the people.

Words are forces of life.

She's not going to let go until she sees for herself that there's nothing left to hold on to.

I love going to the movies and being moved emotionally. I like my work, singing and writing in my journal.

Everyone has an idea, but it's really about executing the idea and attracting other people to help you with the idea.

Find the right people, not the best people.

Love can never grow old. Looks may lose their brown and gold. Cheeks may fade and hollow grow. But the hearts that love will know, never winter's frost and chill, summer's warmth is in them still.

Well, baseball was my whole life. Nothing's ever been as fun as baseball.

One thing we forget about Hispanics is that they're family-unit-oriented as a culture. So it's not all wild Mexican gangs out there, as is rumored.

The ends do not justify the means