Management does not know what a system is.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

And as I watched him, I knew that in every dark night there was, somewhere, a small light burning that could never be quenched.

Why of course it's unlikely!' I said. 'Oh, by far!The awesome-est things in the world often are!

Right, well, we've got to work out what we need. We've got to work out what we need, how we get it, and what we need to get to get what we need.

We were put to Dickens as children but it never quite took. That unremitting humanity soon had me cheesed off.

John was in constant need of proof of love and security and he was constantly testing people for that proof.

Funboy: Pal, something is seriously wrong with you. The Crow: Atrocity has that effect on me.

The difficulty is not making a decision, it's living with the consequences.

It's important not to demonize [Donald's] Trump voters.

I have placed there a little door opening on to the mysterious. I have made stories.

Many marriages would be better if the husband and the wife clearly understood that they are on the same side.