Management is prediction.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

Walking alone is not difficult but when we have walked a mile worth a thousand years with someone then coming back alone is what is difficult.

Failure only happens when you lose your willpower to continue trying...If we let the obstacles get the best of us then it was our choice to fail, not fate.

Someday in the distant cyborg future, when our internal and external memories fully merge, we may come to possess infinite knowledge. But that's not the same thing as wisdom.

I have lived for a long time inside a series of coincidences that most people would find implausible in a novel.

Let every emotion be capable becoming an intoxication to you. If what you eat fails to make you drunk, it is because you are not hungry enough.

Do you remember Italy?

You can actually be bored stiff while you're dying.

I always look well when I'm near death.

Taking delight in random encounters that come our way is a wonderful reminder that God is in control.

The beauty of a great idea lies in the art of using it.