Management's job is to convey leadership's message in a compelling and inspiring way. Not just in meetings, but also by example.

Customer satisfaction is worthless. Customer loyalty is priceless.

There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.

Take action every day - some small dose at a time.

Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.

You don't earn loyalty in a day. You earn loyalty day-by-day.

Obstacles can't stop you. Problems can't stop you. Most of all, other people can't stop you. Only you can stop you.

When you love life, life will love you back.

Change is not a four letter word...but often your reaction to it is!

Before you can get what you want, you have to know what you want,and make a game plan to get it

Your character holds the key to your trustworthiness.

The question to always be in your inner dialogue, asking yourself...is it kind?

When you confront, you get goals faster.

It was hell to go through what I went through. I didn't know I had so many friends. Many people gave a damn about my situation. They helped cure me.

Going from Flip to Kev, obviously you don't want to see someone ever lose their job. For me it's probably a little more difficult, because other than Bill Blair, Flip is all I knew.

I'm always trying new things and learning new things. If there isn't anything more you can learn - go off and die.

The girl at her music sits in another sort of light,the fitful,overcast light of lie,by which we see ourselves and others only imprefectly, and seldom..-Girl,Interrupted

I drink, I huff, I strut, look big and stare; And all this I can do, because I dare.

There's a hysterical, tired sense of humor that comes after working 14 hours a day, six days a week. I like those things because they take the pressure off the constant stress

Dissonance cannot be corrected by criticism.

Let it not be said that I was silent when they needed me.