Management's job is to know which systems are stable and which are not.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

All that you are is all around you.

It takes love to hold on when you want to let go. It takes love to let go when you want to hold on.

An expert is someone who tells you why you can't do something.

Science is not about consensus, and consensus is not science.

They cheer me because they all understand me, and they cheer you because no one understands you.

Wise sayings are not only for ornament, but for action and business, having a point or edge, whereby knots in business are pierced and discovered.

How hard it is, sometimes, to trust the evidence of one's senses! How reluctantly the mind consents to reality.

My state has the highest child poverty rate in all of New England, above the national average.

I make up my opinions from facts and reasoning, and not to suit any body but myself. If people don't like my opinions, it makes little difference as I don't solicit their opinions or votes.