Misunderstandi ngs happen because we do not understand that different people have different styles of communication.

Being on par in terms of price and quality only gets you into the game. Service wins the game.

To achieve more and better results, more resourcefulness is as important as more resources.

In selling as in medicine, prescription before diagnosis is malpractice.

Be smart, be intelligent and be informed.

Trust and reputation are not discretionary. They are as necessary in business as the people in whom they reside.

It's enthusiasm, not apathy, that makes the world go 'round.

Everyone faces difficulties; not everyone looks for the opportunities in every difficulty.

Assuming that just because you can hear you can listen is like assuming that just because you can see you can read.

In the business world, management is always viewed in terms of productivity. Why? Because productivity is the key to the success of the organization and to your future as a manager.

Interactive management requires open, honest, and tension-free relationships with others. You do this by negotiating relationships and sharing, so that everybody wins.

Be the gardener of love and joy, Happiness will bloom in your garden.

That's depressing, when somebody says "please" to you.

I believe leaders should be questioning machine, rather than an answering machine.

O Love! what hours were thine and mine, In lands of palm and southern pine; In lands of palm, of orange-blossom, Of olive, aloe, and maize and vine!

Dressing a baby is like putting an octopus into a string bag, making sure none of the arms hang out.

Most affections are habits or duties we lack the courage to end.

If life were a novel, then dead would mark the end of the first chapter.

Do not always ask when you pray, but instead affirm that God's blessings are being given, and spend most of your prayers giving thanks.

A leader must have a servant's heart. And if he has a servant's heart, he will act like a servant and react like a servant when he is treated like a servant.