Money and ownership alone aren't enough. Set high goals, encourage competition, and then keep score.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

When opponents of evolution object that human beings are not mere apes, they are correct. We are also part bee.

The sad thing about Trump is that everybody is secretly really relieved he got elected, of the people I know - the professional left and academic left.

Life is hard enough as it is without choosing someone difficult to share it with.

Art always helps religion; it became an inseparable phenomenon when human beings gained consciousness.

Concealing an illness is like keeping a beach ball under water.

I would love to shoot on film, but you can't really shoot a lot of footage on film, and you can't print a lot of it.

Without fear I go now to God. Your future is what you will choose today.

Funeral by funeral, theory advances.

I took my writing seriously, and it seemed to pay off.