Most discussions of decision making assume that only senior executives make decisions or that only senior executives' decisions matter. This is a dangerous mistake.

The most important thing in communication is hearing what isn't said.

Management is doing things right; leadership is doing the right things.

The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic.

Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.

Culture eats strategy for breakfast.

What gets measured gets managed.

The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.

The key to greatness is to look for people's potential and spend time developing it.

The purpose of information is not knowledge. It is being able to take the right action.

With or without our knowledge, we are all alchemists.

A good parent is not someone that knows how to be a good parent, but knows how to learn how to be a good parent.

It is impossible to know the whole depth of someone’s character from a single moment, but seeing how they respond to the unexpected is a great start.

A house of which one knew every room wasn't worth living in.

See every crack, every detail. I learned to really see and not just look at my business.

In New York, pretending to be above the struggle means no seat on the bus and a table next to the kitchen.

How marvellous it would be if, at the end of the day, each of us could say: today I have performed an act of charity towards others!

I thought it would be my one and only exhibition so I decided to call it My Major Retrospective.

Sometimes I think women are lucky because they can develop in ways men can't. The old-boy network may be oppressive to women, but it actually stunts men in terms of personal growth.