Most everything I've done I've copied from somebody else.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Should we not be concerned as to whether this fear of error is not just the error itself?

Man, what are you talking about? Me in chains? You may fetter my leg but my will, not even Zeus himself can overpower.

Remember, I'm the only person her who's paid to be nice to you. But not too nice. Give me any lip and I'll break your face. OK?

Horace Greeley's conversation inevitably becomes a speech.

Eat, breathe, meditate and love and you're all set

There are two types of sufferers

Cognitive liberty begins at home, behind your eyes and between your ears. The first act of liberation is to step forward, and be counted as one of us.

I'm very forgiving so I forgive most things, really.

The essential element of love is a belief in its own eternity.

The most dangerous distractions are the ones you love, but that don’t love you back.