Most people probably become more jaded the longer they work in the world of work.

Given the increasing diversity among customers and employees, organizations that attend to cultural intelligence are more successful.

Culturally intelligent innovation begins with changing our impulse from Why can't you see it like I do? to Help me see what I might be missing!

Developing an explicit decision-making process upfront for how you will make that decision will help alleviate conflict and gridlock when you actually need to decide.

Minimization is what happens when we take the "world is flat" idea too far...and act as if people everywhere are the same (and thereby minimizing the differences).

I never expected my graduate degrees to give me all the practical how-to's that can perhaps only be learned through the school of hard knocks.

Culturally intelligent leaders will not assume they know what will build trust with clients or staff. Instead, they'll discover what's most important for communicating and building trust.

Becoming a culturally intelligent innovators starts with something as basic as exercising self-control.

The more diverse your team, the better you'll be at identifying what a diversity of users perceive as problems.

Trust is consistently seen as a make or break component of innovation - particularly because the freedom to fail is an important part of innovation.

The best way to improve perspective taking is to see users up close.

You don’t hear what I hear.

He was realist enough to know he might never find the life partner he longed for, and dreamer enough not to quit looking

I recently took up ice sculpting. Last night I made an ice cube. This morning I made 12, I was prolific.

The recent riots in France demonstrate the problem European countries face where second and third generation immigrants still do not consider themselves French, German, or English.

I take a lot of pride in playing for the Yankees, and trying to do things the right way.

We have to pick and choose between good and a little bit better.

I would consider directing. I think directing myself would be tough, but I'm definitely interested in directing. I might start off directing a play before I move to a film.

A lot happens in 20 years.

Keep my planets in orbit, Never forfeit or quit, Move forward... I talk with the awkward slang, I walk with the Wu-Tang.

I will not have Botox. You know why? Because I eat! I eat the fat, I eat the vegetable, I eat everything. If you exercise and you don't eat enough, it takes its toll on the skin.