Motivate them, train them, care about them, and make winners out of them... they'll treat the customers right. And if customers are treated right, they'll come back.

Take good care of your employees, and they'll take good care of your customers, and the customers will come back.

It's the little things that make the big things possible. Only close attention to the fine details of any operation makes the operation first class.

Great companies are built by people who never stop thinking about ways to improve the business.

Good timber does not grow with ease; the stronger the wind, the stronger the trees

See and be seen. Get out of your office, walk around, make yourself visible and accessible.

Take care of your people and they will take care of your customers.

Customer needs may vary, but their bias for quality never does.

Eliminate the cause of a mistake. Don't just clean it up.

Entrepreneurs are never satisfied. They want to do things better. They strive for perfection and use all the ingenuity to their command to achieve it.

It's more important to hire people with the right qualities than with specific experience.

A cliche is everything you've ever heard of.

The hospital bulked darkly in the darkness.

He looked around him wildly, as if the past were lurking here in the shadow of his house, just out of reach of his hand.

Then I saw that there was a way to hell, even from the gates of heaven.

A bit of fragrance always clings to the hand that gives roses. If you are generous, you will gain everything.

When your persona begins to take over your music and becomes more important, you enter a dangerous place. Once you have people around you who don't question you, you're in a dangerous place.

I like messing up the song, doing some improvisation. And I like running around the room with the mic.

Politicians do nothing but ask of us, during every expiration of a legal statute, "a gesture of trust." But here trust is not enough; what's needed is an act of faith.

Michelle Obama has mostly stuck to pretty anodyne topics. She's anti-childhood obesity, she's pro-veteran.

I dare say that I have worked off my fundamental formula on you that the chief end of man is to frame general propositions and that no general proposition is worth a damn.