My best clients tell stories that inspire. They tell stories about situations that you can identify with.

Looks do count. Deliver visually stunning merchandising. Engage at the point of sale. Help consumers shop with their eyes.

Our most exciting discoveries come from studying anomalies. The once-in-1000 occurrence is worth getting detail on.

Functional goods sold en masse earn a good return but breakthrough profits come from satisfying emotional needs.

I admire many entrepreneurs. They bring energy, excitement, youthful enthusiasm. What they lack in process, they make up for in gumption.

Respond to your customer's dissatisfactions with precision and power.

The Golden Rule works. It really does. Treat people the way you want to be treated. Kindness begets kindness.

Curiosity is the greatest source of ideas, retail revolutions, and insights.

All companies have many opportunities. Strategy is about allocation of resources and priorities.

Completely understand the customer by seeking an intense, complete and empathetic understanding.

Don't ask your customers what they want. This rule is based on the view that they probably don't know. You have to fully understand them, the context for their needs and their major dissatisfactions.

If I don’t really try, I can’t really fail, right?

Baseball is a man maker.

Casting directors now just see me as the hard-core sniper or prison guard.

Whether you actually can or can't fight city hall is of little relevance. Either way, when the need arises, you must!

It's the greatest achievement I've ever witnessed in all my years of being a coach and a television personality. I really, absolutely have been blown away.

It certainly strikes the beholder with astonishment, to perceive what vast difficulties can be overcome by the pigmy arms of little mortal man, aided by science and directed by superior skill.

At the moment of commitment the entire universe conspires to assist you.

It remains unbelievable to me that I have any readers beyond my own blood relations - it's a crazy, wild gift.

Celebrate each accomplishment on your way to reaching your goal. Each challenge conquered whether large or small is a positive step to greatness.

We pretty much had crazy weather, historically speaking, in every location we filmed [The Fourth Phase]. Nothing has been normal in the past three years.