My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

Innovate, don't imitate. Set out to create a culture that is right for your organization, then work at making it happen.

Habits grow from obtaining knowledge, attitude and skills.

This is great if you know all those "not to do" strategies. Sometimes you learn the "not to do's" by doing. The key is to fail forward fast. Try, fail, learn, and quickly try again.

Companies whose marketing and sales departments are not using the Internet and social media for communication may have the same fate that the dime stores had when Wal-Mart came onto the scene.

Productivity starts with doing the right things.

In the long run, it costs more to provide poor rather than good service.

The key is to make sure you are doing the "right things" before you worry about doing things "right".

If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

Always look for ways to improve even the "good show."

The investment you make in others is transferred to everyone they influence long after you’re gone. Significance

Be a vessel of forgiveness and kindness in order to be a fountain of peace.

Nobody really wants to work anymore. Nobody has the dedication to say, "It's going to take me ten years to get through this thing."

Accusations are useless.

A book or a letter may institute a more intimate association between human beings separated thousands of miles from each other than exists between dwellers under the same roof.

You know we poor artists have to show ourselves in society from time to time, just to remind the public that we are not savages.

We’re more than just our dresses.

For the most part, I don't have a Facebook page; I don't Twitter.

The poor are prevented from thinking by the discipline of others, the rich by their own.

Best friends can turn a horrible day into one of the best days of your life.