Never rest on past success. Create something better.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Because of the brevity of life, the Bible warns that we should be prepared to meet God at all times.

Maybe we should teach schoolchildren probability theory and investment risk management.

In reality, it si more fruitful to wound than to kill. While the dead man lies still, counting only one man less, the wounded man is a progressive drain upon his side.

Our religion will not clash with nor contradict the facts of science in any particular.

Anything that doesn't lead us to that - to better know and serve God - is a waste of time.

Memories beautify life, but the capacity to forget makes it bearable.

You gotta understand, when moving images first started, people wanted sound, color, big screen and depth.

Cynically speaking, one could say that it is true to life to be cynical about it.

Sudden and slashing reforms are as perilous as sudden and slashing surgery.

Poverty and the rule of race that is called apartheid drive the Transkeian migrant from security on the land to work in the cities, and then back again.