No amount of advertising can repair the damage done by failing to properly address a customer's concern.

When you can show concern about what matters to your customer, that's Business to Customer Loyalty, and you can bet on it, you've just acquired a customer for life.

I'm not extra sensitive to handshakes. I shake hands all the time.

When you make the right decision, it doesn't really matter what anyone else thinks.

Prior to the internet, the last technology that had any real effect on the way people sat down and talked together was the table

When a man comes to me and tries to convince me that he is not a thief, then I take care of my coppers.

There are a great many men valued in society who have nothing to recommend them but serviceable vices.

I also find doing the mundane, everyday things in life has a calming, creative influence on me. Some of my best ideas come when I'm vacuuming or waiting in lines.

Greed is merely a species of nearsightedness.

Hope but not enthusiasm is the proper state for the writer.

One may walk over the highest mountain one step at a time.

I make writing as much a part of my life as I do eating or listening to music.