No institution will go through fundamental change unless it believes it is in deep trouble and needs to do something different to survive.

If life was so easy that you could just go buy success, there would be a lot more successful companies in the world. Successful enterprises are built from the ground up.

The last thing IBM needs right now is a vision.

In the end an organization is nothing more than the collective capacity of its people to create value.

People don't do what you expect but what you inspect.

You don't get points for predicting rain. You get points for building arks.

Watch the turtle. He only moves forward by sticking his neck out.

The rewards system is a powerful driver of behavior and therefore culture.

When I arrived at IBM, there were 'Team' signs all around. I asked, 'How do people get paid?' They told me, 'We pay people based on individual performance.

It is not about bits, bytes and protocols, but profits, losses and margins.

We built this company from the customer back, not from the company out.

You can coddle your rage, or you can fully engage.

Odd as it may seem, I am my remembering self, and the experiencing self, who does my living, is like a stranger to me.

You were sick, but now you're well again, and there's work to do.

Now I don't want to feel cornered as an actor, because I've got a wider range than that.

Man's worst tragedy in life is his failure to reach his greatest potential

Writing is putting one's obsessions in order.

If some people didn't tell you, you'd never know they'd been away on a vacation.

It's a good thing to feel like you have to prove something

learning is never wrong. Even learning how to kill isn't wrong. Or right. It's just a thing to learn, a thing I can teach you. That's all.

I'm glad that it was so physical and so isolated