No one can measure the loss of business that may arise from a defective item that goes out to a customer.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

You never help anyone without helping yourself. You never pick up anyone without making yourself stronger.

A man who journeys in the desert finds a guide among the desert people, and he who journeys on the sea trusts seamen.

Disenchantment is the blessing of becoming yourself.

If Christianity was something we were making up, of course we could make it easier. But it is not.

I don't owe my success to state subsidies but to a faithful public which has sustained me.

What can one possibly introduce into a mind that is already full, and full of itself?

To live long, live slowly.

We exist solely because we have a body and a mind ? a mind that arises out of the body. If this were true, we would cease to exist after our body was gone.

In analysing history do not be too profound, for often the causes are quite superficial.

Recognition of the Genocide is the triumph of human conscience and justice over intolerance and hatred.