No one ever delighted a customer by being 'good enough'.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

People often miss things that don't exist--miss things that were but are not anymore.

You must nurture the force within you. You are the only person that can behold the divine force for your divine purpose.

You may fetter my leg, but Zeus himself cannot get the better of my free will.

A man and his dog goes so well with home and castle.

Complexity is not a cause of confusion. It is a result of it.

For the first time in the history of the world, every human being is now subjected to contact with dangerous chemicals, from the moment of conception until death.

The most fatal disease of friendship is gradual decay.

When a woman is allowed to become a man's equal, she becomes his superior.

Ills are many, blessings few, but dreams tonight will shelter you.

We commonly say in the trade that the most dangerous animal in a zoo is Man.