Nobody should try to use data unless he has collected data.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

In life, there are no mistakes, only lessons.

If you're not willing to go too far, you'll never go far enough in life.

The biggest obstacle to making Christ magnificent is the refusal to make yourself small.

I used to be the kind of person who needed to have a lot of people around. That's where I found my serenity.

A bargain is in its very essence a hostile transaction do not all men try to abate the price of all they buy? I contend that a bargain even between brethren is a declaration of war.

The "Axis of Evil" was - and is - very real, as the tyrants of Iran, Iraq, and North Korea knew full well.

I loved history because to me, history was like watching a movie.

I'm a writer as rarely as possible, when forced by an idea too lovely to let die unwritten

I began to see what people were capable of doing. Anyone who moved through those years without understanding that man produces evil as a bee produces honey, must have been blind or wrong in the head.

When people doubt your abilities, the greatest joy on earth is making them eat their words.