Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.

Everyone has the power to make a difference, to themselves and others, and to our world.

In Gethsemane the holiest of all petitioners prayed three times that a certain cup might pass from Him. It did not.

You don't need to invade a place or install a new government to help bring about a positive change.

I just love the delusional, hallucinatory qualities of sleep deprivation. I can't get enough of it.

I see it as my duty to take a stand for the Iraqi people, for democracy, freedom and reconciliation.

We finally got Nebraska where we want them...off the schedule.

I am a struggling writer. A middle-aged man with two little kids and I'm just trying to earn a living. So buy this book - or my kids will have to go to foster care.

The best way to help the poor is the provide them property rights.

I'm very glad to have something to be passionate about. I can't imagine a life without passion.

Athletic skills are acquired over a long period of time and after countless hours of practice.