Notice the difference between being in control and needing control.

Truth builds trust.

For every dilemma, find at least three or four possible solutions. The creative process leads to better results.

Moods can be contagious. Don't catch or spread a bad mood.

When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.

Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.

When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely.

People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.

Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.

When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.

Look for the positive qualities in your client's negative behavior.

In August, an inescapable blanket of heat settled over Paducah, the last gasping breath of summer roaring its weight out over the populace.

It's sad that we never get trained to leave assumptions behind.

Well, to aspiring writers, I would tell them that we live in a wonderful time where you're able to make your work visible, easily.

Honestly, I think we should be delighted people still want to read, be it on a Kindle or a Nook or whatever the latest device is.

'Sugarland Express' was pretty amazing.

I have never stopped playing music.

Frustration is a sign I am acting independently. The more you try your own way, the tighter the doors will stay closed.

I think music is my destiny. I want to commit myself for what God called me to do.

The eye-is it not the mirror of the soul in all living creatures?

I would love to play a nun. I used to want to be one when I was a kid.