Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal leadership of the upper managers.

Without a standard there is no logical basis for making a decision or taking action.

Quality planning consists of developing the products and processes required to meet customer's needs

All improvement happens project by project and in no other way.

It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below.

Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.

...every successful quality revolution has included the participation of upper management. We know of no exceptions.

For many phenomena, 80% of consequences stem from 20% of the causes.

What I want to do has no end, since I am on the endless frontier of a branch of knowledge.

Pareto's Principle: you generally spend 80% of your time on 20% of the project.

I couldn’t love you for who you are because you showed me who you truly wanted to be, and I loved her more.

To tell a story is always to translate the raw material into a specific shape, to select out of the boundless potential facts those that seem salient.

Patriotism means to stand by the people, not to stand by the party.

The Bible and the Church have been the greatest stumbling blocks in the way of women's emancipation.

I like movies that have strong personalities, and Michel Gondry is so creative that his films are always something special to watch.

What is it about grandparents that is so lovely? I'd like to say that grandparents are God's gifts to children.

I don't know where I would place myself in the literary landscape. I really just write the book that I would want to read. And I put on the blinders, and I really - it is, for me, that simple.

We are all fundamentally equal souls, and if you make a zillion dollars, you're not any better than anybody else spiritually. You're still an equal soul.

I like people who push the envelope.

That was liquid football