Often we will learn more from our failures than we do from our successes.

Innovate, don't imitate. Set out to create a culture that is right for your organization, then work at making it happen.

Habits grow from obtaining knowledge, attitude and skills.

My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

This is great if you know all those "not to do" strategies. Sometimes you learn the "not to do's" by doing. The key is to fail forward fast. Try, fail, learn, and quickly try again.

Companies whose marketing and sales departments are not using the Internet and social media for communication may have the same fate that the dime stores had when Wal-Mart came onto the scene.

Productivity starts with doing the right things.

In the long run, it costs more to provide poor rather than good service.

The key is to make sure you are doing the "right things" before you worry about doing things "right".

If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

Whoever serves his country well has no need of ancestors.

I believe a marriage is between a man and a woman.

The average millionaire can't tell you who got thrown off the island last night.

My favorite thing is to be alone in a room with a blank paper in front of me and the time to fill it.

Death is not the opposite of life. Life has no opposite. Death is the opposite of birth.

I dislike landscapes. I only like people, and plastic flowers.

Our Quakers love us. We're big with the Quakers. It's all about cleanliness.

I just feel like when you fall in love you can't help who you fall in love with. You love who you love; it just is what it is.

I love doing meta-humor, as long as it doesn't become too distracting and it's subtle.

For 'tis impossible Hate to return with love.