Only a well-oiled machine runs smoothly.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Greed, corruption, violence, sin, deception all come from a lack of understanding that we’re all connected.

A good film is when the price of the dinner, the theatre admission and the babysitter were worth it.

She is a true wife who is clean (suci), expert, chaste, pleasing to the husband, and truthful.

If women were the equals of men, men would no longer equal themselves. Why then should women resemble what men would have ceased to be?

I have my life on a track that I want it on, and I don't want to get off.

Andrea Leadsom also denies any tax avoidance, says she 'shopped around' for a good deal and it was from a British bank that booked the biz in Jersey.

Life began on this planet when the first amoeba split. Mankind will still be seeking God, not accepting that God is a spirit; can't see it, touch it, only feel it. It's called LOVE.

Whether people like it or not, my marketing thought is if you keep something in front of people for too long, they get used to it.

If a man has no vices, he is in great danger of making vices about his virtues, and there's a spectacle.

I know no religion that destroys courtesy, civility, and kindness.