Only your customers can define quality, because it's meeting your customers' expectations the first time every time. Simply put, it's performance to the standards of the customer.
Ed Robertson
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This page presents the quote "Only your customers can define quality, because it's meeting your customers' expectations the first time every time. Simply put, it's performance to the standards of the customer.". Author of this quote is Ed Robertson. This quote is about firsts, first time, time, customers, standards, expectations, quality,.