Organizational culture begins in HR. This means to hire for attitude and train for skill.

Innovate, don't imitate. Set out to create a culture that is right for your organization, then work at making it happen.

Habits grow from obtaining knowledge, attitude and skills.

My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

This is great if you know all those "not to do" strategies. Sometimes you learn the "not to do's" by doing. The key is to fail forward fast. Try, fail, learn, and quickly try again.

Companies whose marketing and sales departments are not using the Internet and social media for communication may have the same fate that the dime stores had when Wal-Mart came onto the scene.

Productivity starts with doing the right things.

In the long run, it costs more to provide poor rather than good service.

The key is to make sure you are doing the "right things" before you worry about doing things "right".

If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

The worst pain you can imagine is when something you love goes away and nothing you can do will ever bring it back.

Curiosity fueled our determination to keep questioning.

Discover the diamonds in everyday life.

man cannot control the current of events. he can only float with them and steer

This [discovery of a cell-free yeast extract] will make him famous, even though he has no talent for chemistry.

Learning how to face fear really makes you invincible because you stop being scared.

Maybe his heart is searching for and not finding the place it used to live. I understand that because mine is searching and not finding too.

He [Barak Obama]'s a guy from Chicago. He doesn't know what the hell to do. He's got a big pipe with a hole in it.

You are not competing with anyone else. You are only competing with yourself to do the best with whatever you have received.

We should all start to live before we get too old.