Organizations, by their very nature are designed to promote order and routine. They are inhospitable environments for innovation.

People don't want quarter-inch drills. They want quarter-inch holes.

Creativity is thinking up new things. Innovation is doing new things.

People don’t want to buy a quarter-inch drill. They want to buy a quarter-inch hole!

Experience comes from what we have done. Wisdom comes from what we have done badly.

The purpose of a business is to get and keep a customer. Without customers, no amount of engineering wizardry, clever financing, or operations expertise can keep a company going.

Ideas are useless unless used. The proof of their value is in their implementation. Until then, they are in limbo.

Kodak sells film, but they don't advertise film; they advertise memories.

The true purpose of a business is to create and keep a customer, not to make you money.

Ideation is not a synonym for innovation, conformity is not its simple antonym, and innovation is not the automatic consequence of "creative thinking.".

Organizations exist to enable ordinary people to do extraordinary things.

Once you have had a wonderful dog, a life without one, is a life diminished.

My dad sat me in front of the TV, and instead of putting on Nick Jr. or something, he put me in front of 'Jailhouse Rock' and all the Elvis movies.

There are some writers who also enjoy being authors, and are good at it as well. There is nothing performative about writing, but there is about being a writer.

Women in business, women in employment anywhere face a very different set of challenges than their male counterparts.

As long as some of us choose to rely on nuclear weapons, we continue to risk that these same weapons will become increasingly attractive to others.

When I act, I hear it like music. In my head, I hear the dialogue like music.

When a dog is chasing after you, whistle for him.

Basically, the start of my thinking process is: 'OK, if you didn't have to worry about re-election, what would you be doing?' That's kind of how I'm starting to think.

I'm happier writing about doctors than I would have been being one.

The choice is between which mistake is easier to correct: underdoing it or overdoing it.