Outstanding leaders go out of their way to boost the self esteem of their personnel. If people believe in themselves it s amazing what they can accomplish.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Don't blow off another's candle for it won't make yours shine brighter.

Nothing is expensive when you promise.

Because even if the whole world was throwing rocks at you, if you still had your mother or father at your back, you’d be okay.

Romance is an illusion. Well, romance is not a complete illusion, but it's ephemeral. It does not last.

I have written much less than most people who write; I have drunk much more than most people who drink.

To eat at another's table is your ambition's height. [Lat., Bona summa putes, aliena vivere quadra.]

All art is self-portraiture.

Affection exaggerates its own offenses.

Originality is... a by-product of sincerity.

No matter how bad things are, you can always make things worse. At the same time, it is often within your power to make them better