Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.

Doubt isn't original.

A wiser rule would be to make up your mind soberly what you want peace or war and then to get ready for what you want for what we prepare for is what we shall get.

Old men must die, or the world would grow mouldy, would only breed the past again.

You seek help from the elders. A society with elders is healthy. It's not always that way in the West.

He that buildeth his nest upon a Divine promise shall find it abide and remain until he shall fly away to the land where promises are lost in fulfillments.

I warmly recommend to you the films of poets.

My main goal is to stay healthy because when you're injured you realise how lucky you are to have your health.

Got the eye of the tiger, the lion of Judah

You have no control [over natural disaster]. That's what's scary about it. You're helpless. That feeling of helplessness is really scary.

You should thank the people who bring out the worst in you. Had it not been for them, you would never have come to know of your worst side.