Pareto's Principle: you generally spend 80% of your time on 20% of the project.

Without a standard there is no logical basis for making a decision or taking action.

Quality planning consists of developing the products and processes required to meet customer's needs

All improvement happens project by project and in no other way.

It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below.

Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.

...every successful quality revolution has included the participation of upper management. We know of no exceptions.

For many phenomena, 80% of consequences stem from 20% of the causes.

What I want to do has no end, since I am on the endless frontier of a branch of knowledge.

Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal leadership of the upper managers.

I am so thankful to MOTHER for making my ordinary life extraordinary. MOTHER - Multiplied Opportunities Through Her Endless Reinvention.

You give me things too, " he said in a hushed voice as he bit off the

You cannot be a prisoner of your past against your will. Because you can only live in the past inside your mind.

There once was a man called Rousseau who wrote a book containing nothing but ideas. The second edition was bound in the skins of those who laughed at the first.

When Wealth walks in at the Door, the Press Agent comes in through the Window.

I don't want to pass through life like a smooth plane ride.

I grew up in a crazy, gypsy-like household of actors, dancers and loony Broadway people. It was their way of life, and I didn't know anything else.

The building was on fire, and it wasn’t my fault.

Recollections of early childhood bear comparison to fairy tales, and ... youth remains an unknown country to whose bourn no traveler returns except as the agent of a foreign power.

You already are, the peace you are looking for. Be still and know that