People Propose, Science Studies, Technology Conforms.

The hardest part of design ... is keeping features out.

Isn't one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that it's basically impossible to use text to show that

Technology may change rapidly, but people change slowly. The principals [of design] come from understanding of people. They remain true forever.

When a device as simple as a door has to come with an instruction manual—even a one-word manual—then it is a failure, poorly designed.

Also note that invariably when we design something that can be used by those with disabilities, we often make it better for everyone

I believe that robots should only have faces if they truly need them

Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating.

Innocence lost is not easily regained. The designer simply cannot predict the problems people will have, the misinterpretations that will arise, and the errors that will get made.

Knowing how people will use something is essential

Complexity is acceptable as long as it is intelligible and necessary. We want to avoid needless complications.

It is looking at things for a long time that ripens you and gives you a deeper meaning.

Ambition strives. At first for goals, until it reaches them. Then for more, because it's insatiable.

There's nothing you can really do to prepare to rock. Do you prepare to eat a delicious meal? Are you hungry? Then you're gonna eat it.

We dwell in shadow or in sunlight . . . according to our belief.

A writer should have another lifetime to see if he's appreciated.

If you love yourself, if you truly love yourself, then you'll see other people in yourself, and you won't behave that way.

It is a cliché about British bands going to America and being broken by the experience.

I don’t like writing for comedians. I like writing for actors. The best comedians are the best actors.

I didn't have to be friends with people who were into pop music.

Hardness ever of hardness is mother.