People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

Innovate, don't imitate. Set out to create a culture that is right for your organization, then work at making it happen.

Habits grow from obtaining knowledge, attitude and skills.

My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

This is great if you know all those "not to do" strategies. Sometimes you learn the "not to do's" by doing. The key is to fail forward fast. Try, fail, learn, and quickly try again.

Companies whose marketing and sales departments are not using the Internet and social media for communication may have the same fate that the dime stores had when Wal-Mart came onto the scene.

Productivity starts with doing the right things.

In the long run, it costs more to provide poor rather than good service.

The key is to make sure you are doing the "right things" before you worry about doing things "right".

If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

Always look for ways to improve even the "good show."

Dreams may never come true unless you try.

Oh Lord, make us ableTo eat all that's on this table, And if there's some we haven't gotBring it to us while it's hot

Be grateful for life. Show gratitude to others, whether it’s verbally or energetically, it has the same effect.

If, in the Judaic perception, the language of the Adamic was that of love, the grammars of fallen man are those of the legal code.

I love the smell of paper in the morning it smells like victory.

When you risk nothing, you risk never truly living!

Facebook just sounds like a drag, in my day seeing pictures of peoples vacations was considered a punishment

If I give Susan a new Cuisinart then she'll be happy ... If she's thankful to me, my life will be better ... she will do something for me.

Your first thought is often the best one. You know, the one that felt too weird or silly or stupid. Trust your imagination - it knows what it's doing.

There is this notion that the lives of the comfortable-off middle class don't merit being treated seriously and with compassion.