People care more for themselves when they contribute to the system.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

she also liked to remember that there could be no such thing as an intentional imperfection. People are always mistaking something that looks good for something that feels good.

Whoever said you can't buy happiness forgot about little puppies.

I'm sure I've all but lost friends by maintaining that, despite their love for it, I always saw Stanley Kramer's 'It's a Mad, Mad, Mad, Mad World' as more of an exercise in anti-comedy than humor.

There is no escaping the fact that when the taxation of large incomes is excessive, they tend to disappear.

I have bought a lot of beautiful clothes with my money, but I've also earned it.

The people must fight for their laws as for their walls.

Gloriously false. [Like Rahab.]

Birth and Death are the two noblest expressions of bravery.

You're alive," I whisper, pressing my palms against my cheeks, feeling the smile that's so wide it must look like a grimace. Peeta's alive.