People need to be inspired. They need to hear and believe a story. If you want them to be self-motivated, you need to engage them.

Looks do count. Deliver visually stunning merchandising. Engage at the point of sale. Help consumers shop with their eyes.

Our most exciting discoveries come from studying anomalies. The once-in-1000 occurrence is worth getting detail on.

Functional goods sold en masse earn a good return but breakthrough profits come from satisfying emotional needs.

I admire many entrepreneurs. They bring energy, excitement, youthful enthusiasm. What they lack in process, they make up for in gumption.

Respond to your customer's dissatisfactions with precision and power.

The Golden Rule works. It really does. Treat people the way you want to be treated. Kindness begets kindness.

Curiosity is the greatest source of ideas, retail revolutions, and insights.

All companies have many opportunities. Strategy is about allocation of resources and priorities.

Completely understand the customer by seeking an intense, complete and empathetic understanding.

Don't ask your customers what they want. This rule is based on the view that they probably don't know. You have to fully understand them, the context for their needs and their major dissatisfactions.

Searching through Monster.com while on the clock feels like being on Tinder while still married.

I hold you within my heart.

I'm basically an Upper West Side Jewish writer.

I don't do rewrites. I put all the pages in a pile next to the typewriter.

I wrote the book because I wanted to be able to share some things that I had learned and as pompous as that may sound, as you get to a certain point in life, you figure so what am I doing?

Some couples go over their budgets very carefully every month. Others just go over them.

Sacred texts always offend reason.

People sometimes punish to exact judgment for past actions. God disciplines in order to teach and always in the interest of those whom he disciplines.

Don't think that even an engineer, when he buys a motor, takes it to bits to scrutinize it. Even he as a specialist buys from the external appearance. A motor ought to look like a birthday present.

Art needs no spur beyond itself.