People need to know what their jobs are.
W. Edwards Deming
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Other quotes of W. Edwards Deming
If you can't describe what you are doing as a process, you don't know what you're doing.
Put a good person in a bad system and the bad system wins, no contest.
Quality comes not from inspection, but from improvement of the production process.
Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
In God we trust; all others bring data.
Management by results - like driving a car by looking in rear view mirror.
Stamping out fires is a lot of fun, but it is only putting things back the way they were.
Improve quality, you automatically improve productivity.
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I've got personal views on the '60s. You can't have freedom without paying the price for it.
I really see myself as a homegirl. Wales is my first home. London is my second home - I've been there 14 years now.
In your heart must well that sympathy which soothes away all pains from the hearts of others.