People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so.

‎‎‎‎Short of committing murder, negative publicity sells more seats than positive publicity.

Are we going to say sorry for our lack of customer service? Absolutely not.

We should try to eliminate things that unnecessarily piss people off.

The airline industry is full of bullshitters, liars and drunks. We excel at all three in Ireland.

Air transport is just a glorified bus operation.

The airline business is it is mostly run by a bunch of spineless nincompoops who actually don't want to stand up to the environmentalists and call them the lying wankers that they are.

If global warming meant temperatures rose by one or two degrees, France would become a desert, which would be no bad thing. The Scots would grow wine and make buffalo mozzarella.

One of the weaknesses of the company now is it is a bit cheap and cheerful and overly nasty, and that reflects my personality.

I have more money than I am ever going to need. Financially, I'm fine for the next couple of hundred years.

Why does every plane have two pilots? Really, you only need one pilot. Let's take out the second pilot. Let the bloody computer fly it.

When I think of death, I know I have nothing to lose. Living life is only a gain.

You can talk all you want about freedom of speech, but it's freedom of hearing that counts.

Baseball is sunshine, green grass, fathers and sons, our rural past.

It means being able to resist the urge for immediate gratification and opt for the course of action that will pay off later.

I'm not much like myself any more.

Being nervous actually kept me very tense.

There is no second country for an Englishman, except a ship and the sea.

The secret is not to act, but to be.

Your responses to the events of life are more important than the events themselves.

A teacher should be sparing of his smile.