People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.

Truth builds trust.

For every dilemma, find at least three or four possible solutions. The creative process leads to better results.

Moods can be contagious. Don't catch or spread a bad mood.

Notice the difference between being in control and needing control.

When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.

Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.

When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely.

Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.

When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.

Look for the positive qualities in your client's negative behavior.

The crest and crowning of all good Life's final star is Brotherhood.

The guru, if he is gifted, reads the story as any bilingual person might. He does not translate-he understands.

Conservatives sense a link between television and drugs, but they do not grasp the nature of this connection.

Whatever we leave to God, God does and blesses us.

In turbulent times, in times of great change, people head for the two extremes: fundamentalism and personal, spiritual experience.

I feel like trouble has followed me from the day I was born.

Picasso had nicknamed Georges Braque "Wilbur," thereby becoming "Orville" in their Wright Brothers-like ambition to get painting off the ground of conventional representation.

I didn't go out of my way to get into this movie stuff. I think of myself as a writer.

The poet marries the language, and out of this marriage the poem is born.

Regret is an odd emotion because it comes only upon reflection. Regret lacks immediacy, and so its power seldom influences events when it could do some good.