People work in the system. Management creates the system

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

To be 100% at all times is like a mirage in the desert of frustration. Enjoy your conquest and rest your mind. This will never be in vain.

Failure and its accompanying misery is for the artist his most vital source of creative energy.

Sadly, in the highest levels of economic thought in government, questions are not tolerated. It is as if we're dealing with the binary thinking of a fundamentalist religion.

In some cases non-violence requires more militancy than violence.

I'd like President Bush to think maybe there's another way to think, that maybe Kissinger was wrong when he says we had to go in there because he was wrong about Vietnam.

We were living in a tumultuous time, when the world was upside down. Freeman produced a show that was black and white, the good guys versus the bad guys.

A broken immigration system means broken families means broken lives. That's what is at stake.

I started rapping because I wanted people to hear what I have to say, I want as many people to hear me as possible, and I do everything in my power to make that pop.

Those that are good manners at the court are as ridiculous in the country, as the behavior of the country is most mockable at the court.

If someone is unpleasant to you, draw a halo around his or her head in your mind. He/she is an angel who came to teach you something.