Plans turn promises into results and dreams into realities.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Prayer is an acknowledgement of your dependence on God and His direction for your life.

Issues arise not from expecting too much from people, but too little.

What I ate for breakfast on school mornings was one buttered roll--a soft roll, not a hard roll--and one cup of cocoa; any attempt to alter this menu I regarded as a plot to poison me.

To do is to be. -Descartes To be is to do. - Voltaire Do be do be do.

The secret of a long marriage is shaving your legs every day . . . because it shows you still care.

Be like the honeybee who gathers only nectar wherever it goes. Seek the goodness that is found in everyone.

Not all design is for the general good.

The world is only as deep as we can see. This is why fools think themselves profound. This is why terror is the passion of revelation.

I feel very strongly that you can't just beat people up anymore; you have to work hand in hand and find ways to compromise, and get big business involved, because it won't happen otherwise.

Monastic life cuts off the distractions and emotional entanglements one becomes involved in, in the lay life.