"Plastic moments" are those periods that overlap when the old has gone but the new has not yet arrived and when the course of history is more open to being shaped and steered than any other time.

The most important thing in communication is hearing what isn't said.

Management is doing things right; leadership is doing the right things.

The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic.

Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.

Culture eats strategy for breakfast.

What gets measured gets managed.

The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.

The key to greatness is to look for people's potential and spend time developing it.

The purpose of information is not knowledge. It is being able to take the right action.

Cynics are simply thwarted romantics.

Knowledge is as infinite as the universe. The man who claims to know all only reveals to all that he really knows nothing.

He himself was almost never bored, and there was no man with whom it would have been a greater mistake to suppose that silence meant displeasure.

Some people carry their hearts in their heads; very many carry their heads in their hearts. The difficulty is to keep them apart, yet both actively working together.

Man has a dark side, yes, and it is called stupidity.

When the day shall come that we do part," he said softly, and turned to look at me, "if my last words are not 'I love you'-ye'll ken it was because I didna have time.

Correct becomes defect. Good becomes ominous. People's delusions have certainly lasted long.

Coincidence doesn't happen a third time.

So I taught Sunday school and brought dishes to all manner of potlucks and tried to adjust the things I heard from the pulpit to my increasingly incongruent faith.

The only valid voice of one's reputation is that spoken by one's conscience.