Preparation clears a pathway for success.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Are you ready to go to the bedroom?" "I thought you'd never ask." He winked.

If the liberties of the American people are ever destroyed, they will fall by the hands of the clergy.

Oh what a valiant faculty is hope.

I need a woman to have a quirky sense of humor. There's a bunch of jokes I use, and if she doesn't get them, she's probably not for me.

Free speech isn't dead in Germany and Italy, merely the speakers.

There's nothing more unforgivable than someone who thinks he knows more about yourself than you do.

Time-awareness does indeed watermark my books and my life.

Political correctness kills discussion.

If you think of harming someone, this is the same as actually doing it, in terms of the spiritual world, since the spiritual world is vibrational, which includes thinking.

I think it's dangerous to be optimistic.