Preparation is good, but customers need results.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

You are the best at life and shine when you just be YOURSELF. Let nobody tell you that you are not capable of doing what you believe in.

It's not an easy journey, to get to a place where you forgive people. But it is such a powerful place, because it frees you.

She looked herself in the eyes and saw that there was nothing left. No sense. It must have gone through that hole in her chest along with everything else.

When we are called before God and His throne of judgment, it will be too late to reverse our decision. It is during our lifetime here on earth that we decide our eternal destiny.

When posh boys get into trouble they sack the servants.

Dividing the swing into its parts is like dissecting a cat. You'll have blood and guts and bones all over the place. But you won't have a cat.

To follow implies not only the denying of one's own clarity, investigation, integrity and honesty, but it also implies that your motive in following is reward.

An excess of hoarded wealth is the death of many.

The greatest tragedy for a good quotation is to be anonymous; and for the bad one, is to be known and famous!

You can't deny laughter; when it comes, it plops down in your favorite chair and stays as long as it wants.