Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

In a true zero-defects approach, there are no unimportant items.

Quality has to be caused, not controlled.

The cost of quality is the expense of doing things wrong.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

When you're out of quality, you're out of business.

If we deliver on time, but the product has defects, we have not delivered on time.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

Slowness to change usually means fear of the new.

The most important thing is not to achieve success, but to keep it so that it would be stable.

When you're in theater or the circus or film - to me it's all one - affairs happen. People fall in love.

The three types of misery are the misery of suffering, the misery of change, and pervasive misery.

Never stop testing, and your advertising will never stop improving.

I remember playing football dressed in peculiar costumes with some friends in France and laughing so hard we couldn't even stand up, let alone kick the ball.

I had never known her before and I had never loved her so much. The more we know the more we love, I thought.

The theater was my mother and my father.

Most people feel younger than their age, but the culture values youth, success, beauty, productivity. There is no space in this culture for older people.

I use whatever media I think will best express my ideas and therefore I don't have a lot invested in the idea of photography specifically. I am more interested in Art.

I criticize a lot of players and coaches. But I back it up with facts. A lot of times guys get mad at me because someone told them what I said. I say, 'You're wrong: Go check the tape.