Problems with visual design can turn users off so quickly that they never discover all the smart choices you made with navigation or interaction design.

Ajax isn't a technology. It's really several technologies, each flourishing in its own right, coming together in powerful new ways.

Ajax is an important development for Web applications, and its importance is only going to grow.

If you need to take a step back from day-to-day operations and plot out the long-term direction of your user experience strategy, consultants can give you a perspective you can't get on your own.

I'm not sure that you can say definitively that some roles are better filled by consultants, but I would say that some projects are better handled by consultants.

But the best teams I've encountered have one important thing in common: their team structure and processes cover a full range of distinct competencies necessary for success.

User-centered design means understanding what your users need, how they think, and how they behave - and incorporating that understanding into every aspect of your process.

Building technical systems involves a lot of hard work and specialized knowledge: languages and protocols, coding and debugging, testing and refactoring.

Effective communication is a key factor in the success of your product.

But despite the universality of URLs, we often forget that they're not just a handy way to address network resources. They're also valuable communication tools.

My job involves a lot of different skills now - I'm as much entrepreneur and management consultant as anything else these days - but IA is still my favorite part of the work I do.

Writing is nature's way of letting you know how sloppy your thinking is.

That was the ballad of suburbia: give me loud to drown out the silence.

I think I will be able to, in the end, rise above the clouds and climb the stairs to Heaven, and I will look down on my beautiful life.

You just gotta do what you gotta do whatcha can.

Producers are looking to me to concept full worlds for subjects to compete, play a game show in, win an award, blah blah blah.

I have such admiration for single mothers. I simply don't comprehend how you'd cope with that intensity, the lack of breaks, ever, on your own.

If all the people who have been hurt by the war were to exclude joy from their lives, it would almost be as if they had died.

There's always two sides to the coin if you have the patience to see.

I still consider myself a feminist.