Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

The long sadness of winter was finally in retreat.

Perception is the reality in the absence of fact.

Conciseness is the sister of talent.

In my thirties I was doing it, in my forties I was organizing it and now, unfortunately, I can only talk about it.

Fighting terrorism is not unlike fighting a deadly cancer. It can't be treated just where it's visible - every diseased cell in the body must be destroyed.

Make America great again.

Corporations have nothing to do with values, and they know it, and sometimes say it.

Get on the fashion nerves of your peers, not your parents - that is the key to fashion leadership.

Succeeding in business is all about making connections

Back in high school, there was something fun and dangerous about inhabiting a different personality.