Providing more desirable products, services, and customer experiences is vital to the continued existence of any business. And that is INNOVATION.

The most important thing in communication is hearing what isn't said.

Management is doing things right; leadership is doing the right things.

The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic.

Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.

Culture eats strategy for breakfast.

What gets measured gets managed.

The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.

The key to greatness is to look for people's potential and spend time developing it.

The purpose of information is not knowledge. It is being able to take the right action.

We are more interested in making others believe we are happy than in trying to be happy ourselves.

The most pleasant surprise is to get lost in the beauty of life.

It is incumbent upon us to respond to the unique needs of military women and ensure they receive proper care during the first year following childbirth.

If only someone had told me about the confidence-boosting nature of guns, I’d have been shooting them all my life.

It is exciting to work with students thinking about issues of the day, from closing the achievement gap to finding a cure for cancer.

Some people think it is difficult to be a Christian and to laugh, but I think it's the other way around. God writes a lot of comedy, its just that he has so many bad actors.

Life is 10 per cent what happens and 90 per cent how you deal with it.

I hope that the memory of our friendship will be everlasting.

It doesn't matter what kind of world we live in as long as we have each other.

The pride of the peacock is the glory of God.