Quality is a choice. Choose to make it better.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

What you do with your time daily is essential for spiritual and physical growth

You never realize how much you value something until you are faced with the prospect of losing it.

Being in school is the best place to be if you are an athlete because you can structure your own time.

If you had to hurt somebody or intimidate them or kill them, it would be morally justifiable.

When you're special to a cat, you're special indeed, she brings to you the gift of her preference of you, the sight of you, the sound of your voice, the touch of your hand.

Clothes mean nothing until someone lives in them.

As areas of knowledge grow, so too do the perimeters of ignorance.

I'd have stopped writing years ago if it were for the money.

Beware of overconcern for money, or position, or glory. Someday you will meet a man who cares for none of these things. Then you will know how poor you are.

Work not of enthusiasm but of love, conscious of duty-which means self-denial.