Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

In a true zero-defects approach, there are no unimportant items.

Quality has to be caused, not controlled.

The cost of quality is the expense of doing things wrong.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

When you're out of quality, you're out of business.

If we deliver on time, but the product has defects, we have not delivered on time.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

Slowness to change usually means fear of the new.

Your fiery spirit excites me, Keirah, like nothing I have ever felt before. Yet I have the overwhelming desire to put you over my knee when you don't do as you are told.

To renounce liberty is to renounce being a man, to surrender the rights of humanity and even its duties.

We must openly accept all ideologies and systems as a means of solving humanity's problems. One country, one nation, one ideology, one system is not sufficient.

Everybody knows pretty much everything about me. I emptied all the skeletons out of my closet a long time ago.

The real future of the Hispanic targeted media and advertising is in English.

so few people realize that preparedness never leads to peace, but that it is indeed the road to universal slaughter.

I've done about four deaths in films now, and I think it's quite good because then it's sort of a memorable moment in the film.

Genius: the ability to prolong one's childhood.

She bludgeoned me with a look of such limitless compassion that I immediately began to cry.

Common sense is strengthened by joy.