Reaching out takes nothing more than a smile.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Never underestimate somebody's silence. Lot more is conveyed through it. A person who respects human emotions will understand this better.

What could you achieve if you took the energy you spend on things you cannot change and invested it in things you can.

I've been told to keep my remarks relatively brief. I understand Quayle-hunting season begins at noon.

I find overtime exciting. You don't have time to think about anything.

God wants us to live consistently, He wants us to enjoy every single day of our lives.

Certain is it that there is no kind of affection so purely angelic as of a father to a daughter.

A writer or painter cannot change the world. But they can keep an essential margin of nonconformity alive.

Richmond has fallen - and I have no heart to write about it... They are too many for us. Everything lost in Richmond, even our archives. Blue-black is our horizon.

In putting images together I become active, and excitement is of another order - synthesis overshadows analysis.

I get bored very easily. I find most movies boring. I go to movies and ask, "How do they stay awake making this?"